Legal

Privacy Policy

Effective October 5, 2026 · Last updated October 5, 2026

This policy explains how Black Marker Media LLC ("Black Marker Media," "BMB," "we," "us") collects, uses, stores, shares and deletes information. It covers our website, blackmarkermedia.com, and BMB Social Hub, our software for publishing and scheduling content to social media accounts that we own or manage with the account owner's permission.

The short version: we use the information you give us, or that you authorize a platform to give us, only to run the services you asked for. We do not sell personal information. We do not use it for advertising profiles. You can disconnect an account or ask us to delete your data at any time. See our Data Deletion page.

1. Information we collect

Information you give us on our website

When you fill out a form on blackmarkermedia.com, for example a contact, quote or webinar sign-up form, we collect what you enter. That is typically your name, email address, phone number, company and message.

Information from connected social media accounts

When an account owner connects a Facebook Page, Instagram professional account or YouTube channel to BMB Social Hub, and only after they approve the connection on the platform's own sign-in screen, we receive:

Basic profile information of the person authorizing the connection: name and the platform's user ID.
Account identifiers: the Page, Instagram account or YouTube channel ID, name/handle and profile image.
Access tokens that let BMB Social Hub act on the account within the permissions granted.
Content we publish through the tool: posts, captions, images, videos, scheduled times and their published IDs.
Performance metrics for the connected account and the content published through it, such as reach, impressions, views, engagement and follower counts. These are aggregate numbers, not information about individual viewers.

We do not request access to private messages, friend lists or personal accounts unrelated to the connected Page, Instagram account or channel.

Staff accounts

BMB Social Hub is operated by Black Marker Media staff, who sign in with a BMB staff account. We store their username, name, email and role, and use a session cookie to keep them signed in. That cookie is strictly necessary for sign-in and is not used for tracking or advertising.

2. How we use information

To respond to inquiries and provide the services you request from us.
To create, schedule and publish content to connected accounts, and only after a BMB staff member approves it.
To show account owners and BMB staff how published content is performing, and to produce reports for that account owner.
To keep our services secure, prevent misuse and meet legal obligations.

We do not sell personal information, use platform data to build advertising or marketing profiles, or use platform data for any purpose other than providing BMB Social Hub's features to the account that authorized it.

3. How we share information

We share information only:

With the platform itself, as needed to publish content or retrieve metrics, for example sending a post to Facebook or a video to YouTube.
With service providers who host or operate our systems on our behalf and are bound to protect the information.
When required by law, or to protect the rights, safety or property of BMB, our clients or others.
In a business transfer, such as a merger or acquisition, subject to this policy.

4. Storage and security

Information is stored on servers controlled by Black Marker Media in the United States. Access tokens are encrypted at rest. Only authorized BMB staff can access connected-account data, and only to do their work. No method of storage or transmission is completely secure, but we take reasonable measures to protect the information we hold.

5. How long we keep information

Connected-account data and access tokens: kept while the account stays connected. When an account is disconnected, or access is revoked on the platform, we delete its access tokens and stored platform data within 30 days.
Performance metrics are refreshed from the platform regularly and deleted within 30 days after an account is disconnected.
Website form submissions are kept as long as needed to respond and maintain the business relationship, then deleted on request.

6. YouTube API Services

BMB Social Hub uses YouTube API Services to upload videos to, and read analytics for, YouTube channels that have authorized it. By connecting a YouTube channel, you agree to be bound by the YouTube Terms of Service. Google's handling of data is described in the Google Privacy Policy.

You can revoke BMB Social Hub's access to your Google account at any time from your Google security settings page. We then delete stored YouTube data as described in Section 5.

7. Meta platforms (Facebook and Instagram)

Data received from Meta is used only as described in this policy and in line with Meta's Platform Terms. You can remove BMB Social Hub's access at any time in Facebook under Settings & privacy → Settings → Business integrations (or Apps and websites). Instructions for deleting your data are on our Data Deletion page.

8. Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to disconnect an account. Email info@blackmarkermedia.com and we will respond within 30 days. Depending on where you live, you may have more rights under local law, and we will honor them.

9. Children

Our services are for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from them.

10. Changes to this policy

If we change this policy, we will post the new version here and update the date at the top. Material changes affecting connected accounts will be communicated to the account owner.

11. Contact

Black Marker Media LLC
Email: info@blackmarkermedia.com
Website: blackmarkermedia.com